LOFT OUTLET CODE
LOFT OUTLET PROFESSIONAL

Client Service: Ability to function as a role model, ensuring that the client remains the top priority.

Packages and wraps client purchases according to ANN INC.

LOFT OUTLET CODE

Represents the brand by adhering to ANN INC.’s dress code guidelines interpretations in every client interaction. Embraces fashion, understands current market trends and is able to articulate them using ANN INC.Proactively uses associate education tools to build product and styling knowledge with his/her peers.Participates in and attends Store Meetings.Purpose, Vlaues & Behaviors, Practices in all interactions Understands and can clearly articulate the Company’s brand positioning, including: the uniqueness of all expressions of ANN INC., current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clients.Operates and understand the functions of the PDT.Operates phone, answering calls with an appropriate greeting, transferring and placing calls on hold.Is proficient in using Distributed Order Maintenance (DOM’s) and StyleFinder to locate product for clients and processes transactions accurately.Performs register transactions quickly and efficiently (e.g., sales, send sales, returns, exchanges, payments).Demonstrates a desire and ability to be learner responsible and navigates the ANN INC.operational guidelines, processes, and procedures

Reports to work as scheduled records time worked accurately by using ANN INC.’s Time and Attendance system remains flexible to the needs of the business.Participates and assists in the preparation for the stores’ inventory.Maintains a safe work environment and reports any potential hazards to store management (e.g., ensuring that exits are unobstructed, ceiling clearance in stockroom is enforced, rugs are not frayed, spills are cleaned up immediately, etc.).Adheres to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets.Meets merchandise processing standards and maintains an organized and accessible work area.

replenishing merchandise recovering the store and styling rooms processing shipment including but not limited to: unpacking, hanging, steaming cleaning including but not limited to: dusting, vacuuming, and removing trash executing merchandising moves marketing updates and completing prices changes.)

Completes opening/closing procedures and tasks as directly by Leadership Team with a client focus (e.g.

Is responsible for compliance with all Company policies, practices and procedures and all federal, state and local laws.

Embraces our values and behaviors and inspires team by leading by example through his/her words and actions – Supports an environment of learning and trust by acting as a positive role model.

Builds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differences.

Communicates effectively with store management, store team, and external clients in person, through written correspondence and over the phone.

LOFT OUTLET PROFESSIONAL

Takes ownership, solicits and incorporates feedback for professional growth and development – Consistently receives positive, unsolicited client feedback.Portrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professional.Addresses client concerns, coming to resolution when possible, and involving management where appropriate.Acknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clients.Provides excellent client service by anticipating the client’s needs, exceeding expectations, and adhering to ANN INC.Consistently meets or exceeds divisional, store, and individual financial and credit goals while contributing to the store’s overall goals.Additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads.Responsible for compliance with all ANN INC.Embraces our values & sets an example through his/her behaviors.Primary Responsibilities/Accountabilities: Consistently achieves individual goals, which support store goals. Drives revenue by providing clients exceptional services through relationship building, sharing style/product information, and presenting a clean, and a safe well-maintained store environment.

Loft outlet